We train your pilots to observe your normal operations through the lens of Threat and Error Management (TEM).
Your pilots, trained by the LOSA Collaborative, will observe your pilots during normal routine line (non - training) flights. They are taught to take a “fly on the wall” approach and be as “invisible” as possible. A percentage of observations can be undertaken by LOSA Collaborative Observers.
Observers are calibrated individually and as a group to ensure inter-rater reliability. As observers progressively submit their observations, these are monitored for quality and feedback provided when needed. All observations are then submitted to an internal cleaning process to ensure consistency of coding.
The complete dataset is then subject to scrutiny by your airline or operator fleet subject matter experts where every data point is validated prior to analysis.
Our specialist analysis team comprising experienced pilots and academics drill into the data and produce a comprehensive report, which includes your results benchmarked against the moving average of the last 75 airline LOSA projects. We meet with your senior management to present and discuss the report and also provide an intuitive and highly effective software tool so you can perform additional analyses and guide any follow up actions. For Offshore and HEMS operators, benchmarking will be available as the number of clients increases, thereby ensuring the anonymity of all data.